Terms of service

1. The service

Corella connects to the systems hotels use (such as property management, CRM, task management and reputation systems), keeps their data in sync, makes it available to your product through one API, and can act in those systems where the hotel has allowed it. We may improve, change or retire features over time and will give reasonable notice of changes that materially reduce what you rely on. Some connectors or features may be offered as early access; they are provided as they are and may change.

2. Your account and API tokens

Keep your API tokens secret: anyone holding one can act for your organisation. You are responsible for activity under your account and must tell us promptly at dev@getcorella.com if a token may have been exposed, so it can be revoked.

3. Connecting hotel systems

• You confirm that you have the hotel’s authorisation to connect each system and to let Corella access its data for the purposes you use it for.
• You remain responsible for complying with the terms of each connected system and with the law that applies to the data, including telling guests and staff how their data is used where that is required.
• A hotel can withdraw access at any time by revoking its credentials. If credentials stop working, Corella stops syncing that connection and flags it.

4. Third-party systems

The systems Corella connects to are owned and run by other companies. We don’t control their availability, accuracy, pricing or API changes, and a change on their side can interrupt or alter what Corella can provide. Their names and logos belong to their owners; showing them means Corella connects to those systems and doesn’t imply that they endorse Corella.

5. Your data

You, or the hotels you work with, keep all rights in the data synced from connected systems. You give us the right to process it only to provide, secure and support the service for you. We handle personal data as described in our privacy policy and, where we have one with you, our data processing agreement. When the service ends, you can ask for an export, and we delete the data within a reasonable period unless the law requires us to keep it.

6. Reading and writing

Corella can read from and write to connected systems, within the permissions set for each connection. You decide which actions are allowed, require approval or are denied, and you are responsible for those settings, for approvals given under your account, and for the changes made in connected systems as a result. Every write is recorded in an audit trail.

7. Acceptable use

You agree not to:

• use the service unlawfully, or to access data you aren’t authorised to access;
• attempt to bypass security, scoping or rate limits, or to interfere with the service or the systems it connects to;
• reverse engineer the service, except where the law allows it despite this restriction;
• resell or provide the service to others except as we agree in writing.

To keep the service reliable for everyone, we may apply reasonable limits on API requests and usage, and we’ll tell you if your use is approaching them. We may suspend access that puts the service, other customers or hotels at risk.

8. Fees

Fees, if any, are set out in your order form or written agreement with us. Unless stated otherwise, they exclude taxes, which you pay where they apply.

9. Confidentiality

Each of us will keep the other’s non-public information confidential and use it only for our relationship, except where the law requires disclosure.

10. Intellectual property

We own the Corella service, its software and its brand. Nothing in these terms transfers them to you. If you send us feedback, we may use it without obligation to you.

11. Disclaimers

To the extent the law allows, the service is provided “as is”. Data from connected systems can be incomplete, delayed or wrong at its source; Corella reports how fresh and complete each response is, but we don’t guarantee the data or that the service will be uninterrupted.

12. Limitation of liability

To the extent the law allows, neither of us is liable for indirect or consequential loss, or for lost profits, revenue or data, and our total liability under these terms is limited to the fees you paid us for the service in the 12 months before the claim. These limits don’t apply where the law doesn’t permit them.

13. Responsibility for claims

You will cover our reasonable costs of claims brought against us because you connected a system without the authority to do so or used the service in breach of these terms.

14. Ending the service

You can stop using the service at any time. We may end or suspend it for you if you seriously breach these terms, with notice where that is reasonable. Sections 5, 9 to 16 and 18 continue after the service ends.

15. Changes to these terms

We may update these terms and will change the date at the top. For significant changes we will notify customers in advance; continuing to use the service after they take effect means you accept them.

16. Governing law

These terms are governed by the laws of the United Arab Emirates, and disputes will be resolved by the competent courts of the United Arab Emirates.

17. Publicity

We may name your organisation as a Corella customer and show its logo on our website and in sales materials. If you’d rather we didn’t, tell us at dev@getcorella.com and we’ll stop.

18. General

• Entire agreement. These terms, with any order form or data processing agreement we sign with you, are the whole agreement between us about the service.
• Severability. If a court finds part of these terms unenforceable, the rest stays in force.
• Assignment. You may not transfer these terms without our written consent. We may transfer them as part of a merger, acquisition or sale of our business.
• Events beyond control. Neither of us is responsible for delays or failures caused by events beyond reasonable control, such as outages of connected platforms or networks, natural disasters or government action.
• No waiver. Not enforcing part of these terms doesn’t mean giving it up.
• Notices. We send notices to the email address on your account. Send yours to dev@getcorella.com.

Contact

Bellboy Technologies, United Arab Emirates. dev@getcorella.com.